My role at Mitsubishi is primarily to develop our customer base by assisting them with the installation process of our products, from ensuring they have had the relevant training, conducting site and commissioning visits and being a general point of contact for them for all things Ecodan. I have an excellent technical background in plumbing and heating, from being self-employed through to working for heating manufacturers. Prior to my current position, I worked for a large M&E contractor where I led a team which delivered renewable retrofit projects for a number of clients within the social housing and local authority sector.