TrustMark is the only UK Government-Endorsed Quality Scheme for home improvements carried out in and around the home. They are passionate about quality and assurance and what that means for homeowners and their Registered Businesses.
If you’re looking to access new work opportunities and showcase your commitment to high standards talk to a member of their team. With expertise from their assurance, compliance and membership teams drop by their stand to understand the importance of TrustMark Registration.
Becoming TrustMark Registered – For Less Than £1 A Week (RRP)
Since they started in 2005, they have been working to help drive-up standards across the industry and improve the protection offered to homeowners when having work done. They’re a not-for-profit business which means they can focus on their customers – homeowners and tradespeople – and not on shareholders.
Committed to quality
Developed in 2005 with national government, industry and consumer protection bodies (including the National Trading Standards approved scheme), TrustMark aims to give consumers confidence in trades to undertake high quality work. In turn, they only allow independently verified customer reviews and feedback.
TrustMark works differently to commercially-driven, traditional lead generation tools. Their robust Code of Conduct, Customer Charter and Framework Operating Requirements dictate that they only accept tradespeople who match up, giving your business the recognition that you have been independently reviewed to meet their rigorous standards of quality assurance
Protecting you and your customers
Manage your complaints effectively
Guidance on managing and resolving customer complaints, including access to the Dispute Resolution Ombudsman (DRO) service, giving businesses and customers the tools to handle complaints in a smooth and professional manner.
TrustMark’s low-cost payment protection (Escrow) service provides both Registered Businesses and your customers a protective financial arrangement when entering into a contract.
Becoming a TrustMark business means that you may be able to access finance options and cash-back offers, provided by their partners, to help remove financial barriers for your customers.
Promote and grow your business
Potential customers can easily find you using TrustMark’s ‘Find a Trader’ online directory, as well as via their Home Improvement app, developed in collaboration with HSE. Your unique TrustMark profile, which you can link to your website, lets you manage customer enquiries, track progress, manage your business presence and build positive feedback. They provide templates to strengthen your quality management system and support you to work with third parties to create new business opportunities.
PR and marketing support
Displaying the TrustMark logo on all your marketing material will provide additional assurance to potential customers that you are a high quality business. They also promote registered TrustMark businesses across their social media platforms and run regular marketing initiatives to give your business maximum exposure.
You need to be registered with TrustMark to access Government funded schemes including: Energy Company Obligation (ECO), Home Upgrade Grant (HUG), Local Authority Delivery (LAD) Scheme.
Book your free visitor pass and visit TrustMark at Stand E160