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Fergus: Tips for building up your business

Picture a time when your days are no longer taken up by issues, but instead you’re steering your company towards unprecedented growth. James Chillman, UK Country Manager at Fergus, tells us how it can be done.

Within just three years (or by InstallerSHOW 2027!) it’s entirely feasible to transform your business into a thriving enterprise where you’re leading a skilled team, focusing on strategic growth and enjoying a work-life balance that seemed elusive before. The journey from being on the tools daily to a strategic leadership role involves a multifaceted approach, focusing on strategy, reputation, customer service, and people management—all underpinned by the innovative support of job management software.

Strategic planning: The roadmap to growth
The first step in this transformative journey is developing a clear, actionable strategic plan. This plan should outline your business goals, target markets, and the services you intend to focus on. For many in the trades, niching down into specialised services or targeting specific demographics can offer a competitive edge. Utilising job management software provides critical insights into which services are most profitable and in demand, enabling informed decision-making and strategic direction setting.

Reputation: Your business’s cornerstone
In the trades, reputation is everything. High-quality work, reliability, and professionalism drive word-of-mouth referrals and repeat business, which are crucial for sustainable growth. Job management software plays a pivotal role in enhancing your reputation. It ensures jobs are completed efficiently, documentation is accurate and accessible, and communication with customers is streamlined and professional. Positive customer experiences lead to glowing reviews, which in turn attract more business.

Customer service: Exceeding expectations
Exceptional customer service is what sets a memorable business apart from an average one. In three years’ time, your business could be renowned for its impeccable customer service, where every client interaction adds value and fosters loyalty. Job management software is at the heart of achieving this level of service excellence. It allows for quick scheduling, sends automated reminders and follow-ups, and provides clients with real-time updates on their job status. This level of transparency and efficiency not only meets but exceeds customer expectations, fostering a loyal customer base willing to advocate for your services.

People: Building your team
As your business grows, so too will your team. Moving away from the tools and into a strategic role means finding, hiring, and retaining the right people. This transition is crucial for business owners aiming to work on their business, not in it. Job management software can be instrumental in this process, offering tools for managing staff schedules, tracking time on jobs, and assessing productivity. This data can inform decisions on training, promotions, and hiring, ensuring you build a skilled, efficient, and motivated team aligned with your business values and goals.

The role of job management software
At the core of this envisioned future is job management software, a technology that empowers business owners to take control of their operations, automate administrative tasks, and focus on growth. Fergus, for instance, offers a suite of features designed to streamline operations, from scheduling and invoicing to financial reporting and customer communication. This software not only saves valuable time but also provides the data and insights needed to make strategic decisions.By automating mundane tasks, job management software frees up your time to focus on big-picture thinking and strategic planning. It allows for better resource management, ensuring that your team is utilised efficiently and that high-margin jobs are prioritised. Furthermore, it enhances customer service by making interactions smoother and more professional, contributing to an outstanding reputation.

Conclusion
Imagining your heating and plumbing business in three years with more employees, less manual work for you, and a stronger strategic direction is not just a daydream—it’s a very achievable reality. By focusing on strategic planning, building a sterling reputation, providing exceptional customer service, and managing your team effectively, you’re laying the groundwork for substantial growth. Central to realising this vision is leveraging the power of job management software like Fergus, which not only streamlines your operations but also supports your business’s evolution from a hands-on trade to a strategically led organisation. With the right tools and approach, the next three years could see your business reaching heights you once thought were beyond reach, proving that with vision, strategy, and technology, anything is possible.

For more details and to book a demo, visit fergus.com or head to stand 5D50 at InstallerSHOW.
Register for your free ticket here.

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