Exhibitor News

Why did they choose Joblogic? 

Accent Services adopted Joblogic’s field service management software to overcome several long-standing operational challenges that were hampering their efficiency, visibility and scalability: 

• Manual processes were slowing operations: Job scheduling, timesheets and purchase orders were all handled on paper. Joblogic’s job tracking software provided a centralised platform to digitise workflows and reduce admin for both office and field teams. 

• Visibility across the job lifecycle was limited: Without a unified system, it was difficult to track progress from quote to completion. Joblogic consolidated everything in one place, including engineer notes, purchase orders, reports and site photos. 

• Invoicing was inefficient and time-consuming: The finance team had to enter invoices manually into Sage, which consumed hours each week. Joblogic’s integration reduced this to minutes by enabling batch posting directly from the platform. 

• Reporting and insights were hard to access: Financial and operational data had to be manually compiled, slowing down decision-making. With Joblogic, the team gained instant access to live reports, filtered by client, job or timeframe. 

• The business aimed to go paperless: Ian Marriott set out to eliminate paper from day-to-day operations. Today, the service team works 95 percent paper-free, improving sustainability and removing the need for physical storage. 

What are the biggest improvements they’ve seen? 

Since adopting Joblogic’s facilities management software, Accent Services has seen measurable improvements in their day-to-day efficiency, team coordination, and service delivery: 

• Scaled seamlessly with Joblogic: As Accent expanded from £5 million to £20 million turnover, the business maintained high performance across three offices without needing to restructure its workflows or increase admin overhead. 

• Accelerated invoicing and improved cash flow: The finance team now processes invoices in a fraction of the time, reducing bottlenecks and payment delays without increasing their headcount. 

• Clearer operational oversight: Teams can instantly view the full history of a job, enabling quicker responses, better collaboration and fewer internal queries. 

• Lean, paperless service delivery: With digital workflows embedded across the service team, paperwork has been reduced by 95%, saving time and removing the need for physical storage. 

• Proactive service with planned maintenance software: Joblogic’s planned maintenance software enables the team to schedule routine jobs in advance, helping them avoid last-minute issues and maintain consistent service quality. 

• Data-backed decision-making: Managers access performance metrics in real time, enabling more agile planning and faster resolution of issues. 

Looking ahead, Accent plans to expand their use of Joblogic further. With support from the Joblogic team, they’re developing payroll integration, building custom dashboards and bringing more departments onto the system. For Managing Director Ian Marriott, the value lies in having a platform that grows with the business, adapts to its needs and allows teams to stay focused on delivering a high standard of service.