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When things go wrong. Consumer protection and alternative dispute resolution

Theatre: Bathroom Zone
Day: Wednesday 28th June
Start time: 11:40
End time: 12:00

QASSS is dedicated to supporting the industry and consumers when it comes to home improvement. In this presentation, they’ll cover how to best handle when things don’t go to plan in terms of the installer/client relationship, covering claims management, alternative dispute resolution and complaint handling.

Speakers:

Ciaran Harkin
Managing Director, QASSS
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