Theatre: Installer Training Theatre
Day: Thursday 29th June
Start time: 11:00
End time: 11:50
A satisfied customer can lead to repeat business and referrals for new business!
APHC’s CEO John Thompson, who is from a small business plumbing & heating background, will cover customer service principles which assist in creating a positive first impression, help with converting quotations into orders, and aim to keep the customer happy from instruction through to completion and payment.
Following these proven principles will help create a professional business image and enable effective communication with customers, which will not only assist with creating a positive customer experience, but also provide a level of protection should unexpected differences of opinion arise on the job.
Join us in this session for an insight into creating a positive customer experience for business success.