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Creating a positive customer experience for business success

Theatre: Installer Training Theatre
Day: Wednesday 28th June
Start time: 14:00
End time: 14:50

A satisfied customer can lead to repeat business and referrals for new business!

APHC’s CEO John Thompson, who is from a small business plumbing & heating background, will cover customer service principles which assist in creating a positive first impression, help with converting quotations into orders, and aim to keep the customer happy from instruction through to completion and payment.

Following these proven principles will help create a professional business image and enable effective communication with customers, which will not only assist with creating a positive customer experience, but also provide a level of protection should unexpected differences of opinion arise on the job.

Join us in this session for an insight into creating a positive customer experience for business success.

Speakers:

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