Consumer protections: how do we give people confidence in low-carbon energy and heating?

The sector in which MCS operates is not simple. While certification is primarily a technical matter, consumer protection in the small-scale renewables market is complicated. It’s difficult to provide consistent outcomes to common complaints when processes differ between each certification body, consumer code and insurance backed guarantee provider that a contractor chooses when becoming MCS certified.

This can be a minefield for consumers who require help if something goes wrong with their installation. With MCS proposing a major overhaul of their scheme including their consumer protections regime, how do we ensure consumers that they are supported if something goes wrong and give them confidence in home-grown energy?