Consumer protections: how do we give people confidence in low-carbon energy and heating?

MCS’s Operations and Communications Director Lisa Cooke, will be chairing a panel discussing ‘Consumer Protections: how do we give people confidence in low-carbon energy?’ at 11am in the Installer Training Theatre. As MCS proposes a major overhaul to our scheme operation, Lisa will be joined by professionals in consumer protections and from across the renewables sector to talk about how we ensure consumers are protected if something goes wrong. Speaking to Lisa will be:

• Simona Marcucci, Head of Customer Operations – The IAA
• Bean Beanland, Director of Growth & External Affairs – Heat Pump Federation
• Euan Graham, Senior Policy Researcher – Citizens Advice